The Satisfaction Index of Public Administration
Services (SIPAS) 2019 is scheduled to be released this April, according to
the Ministry of Home Affairs (MoHA).
The public administrative centre of Ha Tinh province
The ministry also plans to examine ministries,
sectors and localities’ use of this index and measurement of people’s
satisfaction of their services between 2017 and 2020.
The 2020 SIPAS survey will be conducted from May to
December by the MoHA, the Vietnam Fatherland Front Central Committee and the
War Veterans Association of the Vietnam Central Committee.
The index aims to serve as a basis for state
administrative agencies to take measures to streamline procedures and
promote their services’ quality, thereby helping to improve people’s living
standards, the business environment and national competitiveness./.